Although our suppliers take great care in packaging their goods for shipping, damages may occur in transit. Furniture items must be carefully inspected BEFORE you sign for the delivery. If the furniture happens to arrive with any defects DO NOT sign for the items.
Cancellation on in-stock products can be made prior to the items leaving the Reno distribution center up-to 48 hours of the purchase. In-transit purchases that are cancelled will incur a restocking fee. Please pay close attention to finish, fabric and top options when purchasing. Note: item selected may not be reflected in website photo. Cancellations of made-to-order purchases may be made within 24 hours of purchase. After 24 hours, made-to-order purchases are not returnable, non-refundable and not exchangeable.
Each hand-made item incorporates a variety of natural materials with inherent variations in grain, tone, striation, and color. As such expect a degree of variation from fabric and finish samples, photos displayed in catalog, website and items in store. If in doubt, you have the option to purchase through a designer who has a sample kit or an authorized retailer. Oly accepts returns for in-stock items in original condition with original packaging within 7 business days of delivery. Returns of in-stock items must be requested within 7 business days of delivery. Keep original packaging. Items not in original condition with original packaging will be neither accepted nor credited. A 25% restocking fee and freight/shipping fees will be deducted from refund of returned items received in first condition. All made-to-order purchases are final sales. Returns and exchanges are not accepted on made-to-order purchases.
Oly charges a 25% restocking fee for all approved returns.
Original shipping charges and return shipping charges are non-refundable.
Free outbound shipping is not refundable as services have already been rendered and charges were not incurred by client.
Packaging materials must be saved to ensure safe return.
Credit card purchases will be refunded to the card used in the original purchase upon item inspection.