It is within our sole discretion as to whether to accept returns of merchandise. Items returned without our prior authorization will be refused. A 25% restocking fee will be applied to all approved returns that are not defective.
Arcane allows for client-elected returns within 30 days of receipt should you wish to return an item for any reason aside from damage or defect. Returned items must be in their original condition and packaging. Customers are responsible for shipping charges incurred when returning a product. Additionally we strongly suggest insuring all return shipments as credit for authorized returns will not be issued if product arrives damaged due to poor packaging. All credits for client-elected returns will be credit-on-account. Please note that all returns, regardless of reason, must be pre-approved by Made Goods. To begin the Return Merchandise Authorization (RMA) process, please contact our customer service department.
At Arcane home we strive to keep our customers informed with the latest information regarding products on order. Should you wish to cancel at any point in the order process (with the exception of Upholstery and Custom Orders), Made Goods will apply any monies or deposits on that order as a store credit on account. This credit can be used toward any future purchase at your request. Any other refund is at the discretion of Made Goods management.
If the return is a shipping error on our part, or the result of a manufacturing defect, we will replace the item at no additional cost to you